Patient Mediation Request
The North Carolina Dental Society's (NCDS) Patient Mediation process is designed to address complaints regarding the quality or appropriateness of treatment. NCDS Mediation involves impartial volunteer dentists who review information submitted by the patient, engage in discussions about case details, and then consult with the treating dentist to seek resolution. This process typically results in a satisfactory outcome for both parties.
NCDS Patient Mediation only applies to cases involving member dentists and excludes those concerning billing, insurance, service costs, fee collection, office procedures, or unprofessional conduct by dental staff or practitioners.
If your dentist is not a member, we will contact you within seven business days to let you know we will not be able to proceed with patient mediation. However, we will send you additional resources to help you.
If the Patient Mediation process does not resolve the issue, patients have the option to file a complaint with the North Carolina Board of Dental Examiners, which provides a more formal and binding complaint system.
Contact Information:
North Carolina State Board of Dental Examiners
2000 Perimeter Park Dr., Suite 160
Morrisville, NC 27560
Telephone: (919) 678-8223
Website: www.ncdentalboard.org
Email: info@ncdentalboard.org
For cases not covered by NCDS Patient Mediation—such as those involving billing, insurance, service costs, fee collection, office procedures, or unprofessional conduct by dental staff or practitioners—patients have the option to the NC Attorney General’s Office Health Consumer Complaint division.
North Carolina Attorney General's Office
Health Consumer Complaint Division
9001 Mail Service Center
Raleigh, NC 27699-9001
Telephone: (919) 716-6400
Consumer Complaint Line: (877)-566-7226
Website: www.ncdoj.gov
